Terms and Conditions

General Terms and Conditions

These general terms and conditions (the „Terms“) govern the rights and obligations of You as the buyer and Us as the seller in contractual relationships concluded by means of distance communication, specifically through the E-shop at www.minimarvels.sk.

All information on the processing of Your personal data is set out in our Privacy Policy.

We are a company established in the Slovak Republic. The Contract is governed by Slovak law. If You are a Consumer resident in another EU Member State, this choice of law does not deprive You of the protection afforded by the mandatory provisions of the law of Your country of residence.

If any part of these Terms conflicts with what we expressly agreed during Your Order process, that specific agreement prevails over these Terms.

1. Definitions

1.1. Digital performance means anything purchasable in the E-shop under a contract for the supply of digital content, consisting of data created and supplied in digital form, or a digital service allowing You to create, process, store or access data in digital form.

1.2. Price is the amount payable for the Goods.

1.3. Delivery price is the amount payable for delivery of the Goods, including packaging, transport, postage and other charges.

1.4. Total price is the sum of the Price and the Delivery price, plus any further costs and charges that could not be determined in advance.

1.5. VAT is value added tax under applicable law.

1.6. E-shop is the online store operated by Us at www.minimarvels.sk.

1.7. Invoice is a tax document issued in accordance with the VAT act for the Total price.

1.8. We are RB studio design s.r.o., registered office Na Pažiti 1032/46A, 919 51 Špačince, Slovak Republic, Company ID: 45722463, Tax ID: 2023116469, VAT ID: SK2023116469, registered in the Commercial Register of the District Court Trnava, section Sro, insert no. 26195/T, e-mail: shop@minimarvels.sk, phone: +421 905 849 474. For the avoidance of doubt, We are not an online marketplace operator.

1.9. Order is Your proposal to conclude a Contract for the purchase of Goods with Us.

1.10. Entrepreneur is a person acting in the course of their business or profession when concluding the Contract.

1.11. Consumer is a natural person acting outside the scope of their business or profession when concluding the Contract.

1.12. Goods means anything purchasable in the E-shop, including goods with digital elements.

1.13. User account is an account created on the basis of the data You provide, allowing storage of Your data and order history.

1.14. You are the person purchasing in Our E-shop, referred to by law as the buyer. If You state a company ID in the Order, You acknowledge that the provisions of these Terms applicable to Entrepreneurs apply to You.

1.15. Contract is the purchase contract based on a duly completed Order, concluded at the moment You receive Our confirmation of the Order.

2. General provisions

Goods can be purchased only through the web interface of the E-shop. When purchasing, You are obliged to provide Us with all information correctly, completely and truthfully. Data given in the Order will be treated as correct, complete and truthful.

3. Conclusion of the contract

The Contract may be concluded in Slovak, Czech or English. It is concluded at a distance through the E-shop; costs of using the means of communication are borne by You and do not increase the Total price.

To conclude the Contract, an Order proposal must be created in the E-shop, containing:

• information on the Goods purchased („Add to cart“),
• information on the Price, Delivery price, VAT, payment and delivery method,
• Your identification and delivery details (name, surname, address, phone, e-mail),
• in the case of recurring supply, also the duration of supply.

You may change and check the data at any time before submitting the Order. The Order is placed by pressing the „Order with obligation to pay“ button after confirming that You have read and agree to these Terms.

We will confirm Your Order by e-mail to the address stated in the Order; the confirmation includes a summary and these Terms. The Contract is thereby concluded. The Terms in force on the day of ordering form an integral part of the Contract.

We may decline to confirm an Order, in particular where the Goods are unavailable or a quantity limit is exceeded; in such a case We will send You an amended offer. The Contract is concluded when You accept that offer.

If an evidently incorrect Price is shown (for example due to a technical error), We are not obliged to supply the Goods at that Price even after confirming the Order; We will contact You and send a new offer. If You do not confirm it within 3 days, We are entitled to withdraw from the Contract.

Concluding the Contract creates Your obligation to pay the Total price. Discounts may be applied by entering a code in the relevant field.

4. User account

Registration gives You access to a User account. Provide truthful data and keep it up to date. Access is protected by a username and password; keep them confidential. We are not liable for misuse by third parties. The account is personal. We may cancel the account, in particular after more than 1 year of inactivity or upon breach of obligations. Availability may be temporarily limited due to maintenance.

5. Prices, payment and retention of title

The Price is always stated in the E-shop, in the Order proposal and in the Contract; in the event of a discrepancy, the Price in the Order proposal prevails. The Total price includes VAT and all statutory charges.

Payment of the Total price is required after conclusion of the Contract and before handover of the Goods. You may pay:

• by card online via Shoptet Pay (due within 10 days; the payment is governed by the terms of the payment service provider),
• by Apple Pay or Google Pay,
• by bank transfer to our account stated in the Order confirmation (due within 10 days),
• cash on delivery (payable on receipt).

Cash payment on personal collection is not available.

The Invoice will be issued electronically after payment of the Total price and sent to Your e-mail. Title to the Goods passes to You only upon payment of the Total price and delivery of the Goods.

6. Delivery and passing of risk

The Goods will be delivered by the method of Your choice:

• delivery to Your address by GLS (SK and CZ), Packeta and Slovak Post,
• pick-up points and parcel boxes of Packeta and Slovak Post (including BalíkoBOX),
• gift vouchers are delivered by e-mail to the address You provide.

We deliver within the Slovak Republic and the Czech Republic.

We are obliged to deliver the Goods without undue delay, at the latest within 30 days of conclusion of the Contract, unless agreed otherwise.

We will inform You without undue delay by e-mail of any change to the delivery date; Your right to withdraw is not affected.

On receipt from the carrier, check that the packaging is intact and report any damage without delay to the carrier and to Us; where there is evident tampering, You are not obliged to accept the shipment.

If You do not collect the Goods, We will notify You by e-mail where and by when they may be collected, or We will redeliver them at Your written request, at Your cost. If You fail to collect the Goods within the additional period, We may withdraw from the Contract and claim compensation for actual costs.

The risk of damage passes to You upon delivery, or at the moment You could have taken delivery but failed to do so for reasons on Your side.

7. Liability for defects

7.1. Conformity

We warrant that on the passing of risk the Goods are free from defects, in particular that they (a) correspond to the description, type, quantity and agreed characteristics, (b) are fit for the purposes for which goods of that type are normally used, (c) are supplied with the agreed accessories and instructions, (d) match the quality of any sample or model.

7.2. Periods

If You are a Consumer, the statutory period for asserting rights from defects is 24 months from receipt of the Goods. Notify Us of a defect without undue delay after You discover it, and at the latest within 2 months of discovery.

If You are an Entrepreneur, notify obvious defects without undue delay, at the latest within 3 days of receipt, and hidden defects without undue delay after discovery.

7.3. When We are not liable

• You knew of the defect when concluding the Contract, or You caused it yourself,
• the defect is wear and tear caused by ordinary use,
• in the case of used Goods, the defect corresponds to the wear the Goods had on receipt,
• in the case of Goods sold at a reduced price, the defect is the one for which the price was reduced.

7.4. Making a claim

Notify Us of the defect by e-mail, letter or in person (addresses in the identification details). You may use our template form (Annex 1). State a description of the defect, Your identification details, an e-mail for notification and the remedy You seek, and enclose proof of purchase. The claim is deemed made on the day the defective Goods and documents are delivered to Us. We will issue written confirmation of receipt of the claim without undue delay.

7.5. Settlement of a claim

Where the defect can be remedied, You have the right to free repair or to replacement. We may refuse the chosen remedy if it is impossible or would cause disproportionate costs.

You have the right to a proportionate reduction of the Price or to withdraw from the Contract if We refuse to remedy the defect, fail to remedy it within a reasonable time, the defect recurs, or it is apparent that it will not be remedied within a reasonable time. You may not withdraw where the defect is insignificant.

We will settle the claim, including remedying the defect, within 30 days of the day it is made, unless a longer period is agreed. We will inform You of the outcome.

8. Withdrawal from the contract

If You are a Consumer, You have the right to withdraw from a distance contract without giving a reason within 14 days of receipt of the Goods. Where several items ordered together are delivered separately, the period runs from receipt of the last item. Where the Goods are delivered in parts, the period runs from receipt of the last part.

You may withdraw by any unequivocal statement sent to our contact details, in particular by e-mail or post. You may also use our template form (Annex 2), but its use is not mandatory. We will confirm receipt of the withdrawal by e-mail.

The right of withdrawal does not apply, in particular, to:

1. services fully performed with Your prior express consent and acknowledgement that You lose the right of withdrawal upon full performance,
2. goods or services whose price depends on fluctuations in the financial market beyond Our control,
3. goods made to Your specifications or clearly personalised,
4. goods liable to deteriorate rapidly, or goods inseparably mixed with other items after delivery,
5. sealed goods not suitable for return for health protection or hygiene reasons if unsealed after delivery,
6. sealed audio or video recordings or computer software if unsealed after delivery,
7. newspapers and periodicals, except subscriptions,
8. digital content not supplied on a tangible medium, where performance began with Your prior express consent and acknowledgement of the loss of the right of withdrawal.

The exception under point 3 does not apply to standard Goods from our catalogue which are produced only after an Order is received but without any individual requirements of the Consumer. You retain the right of withdrawal for such Goods.

The period is observed if You send the notice of withdrawal on its last day. The Goods must be returned within 14 days of the withdrawal, to:

You bear the direct cost of returning the Goods. We will refund all payments received within 14 days of the withdrawal, using the same means of payment You used, unless agreed otherwise, but not before the Goods are returned to Us or You provide evidence of dispatch. We will also refund the delivery cost, up to the amount of the cheapest standard delivery method We offer.

You are liable only for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

We may withdraw from the Contract where stock is exhausted, the Goods become unavailable, production or supply ceases, in cases of force majeure, or where despite all reasonable efforts the Goods cannot be delivered by the agreed date. The Total price paid will be refunded within 14 days.

9. Custom 3D printing and personalised goods

9.1. In addition to standard catalogue Goods, We also offer custom 3D printing and personalised goods, that is production to Your specification: from a 3D model supplied by You, from a model We prepare for You, by modifying an existing model, or by adding text, a name or a motif of Your choice to a product.

9.2. Submitting a request for custom production does not create a Contract. Based on Your brief We will send You a non-binding quotation stating the price, material, dimensions and lead time. The Contract is concluded when You approve the quotation, or by submitting an Order for personalised Goods through the E-shop.

9.3. For custom production We require payment in advance unless agreed otherwise. Production starts once the payment is credited to our account.

9.4. By approving the quotation or submitting an Order for personalised Goods You acknowledge that the Goods are made to Your specification or clearly personalised and that You have no right of withdrawal in respect of such Goods under Article 8 of these Terms. We will repeat this notice in the Order confirmation.

9.5. Personalised Goods include in particular Goods bearing a name, text, date, logo or other individual element specified by You, Goods in a non-standard size or in a shade outside our standard range, and Goods produced from a model or template supplied by You.

9.6. By contrast, standard catalogue Goods, including a choice of size and colour from the offered variants, are ordinary Goods for which You do have the right of withdrawal, even where We print them only after the Order is received. What matters is whether individual customisation beyond the offered variants was requested.

9.7. Before production starts We will send You a preview or a summary of the brief for approval. After Your approval You are responsible for the correctness of the brief, in particular the spelling of names and texts. Production in accordance with the approved brief is not a defect.

9.8. By sending Us a 3D model or other materials You declare that You are entitled to use them and to provide them to Us for production, and that their use does not infringe the rights of third parties. You are responsible for the content of the brief and for any infringement of intellectual property rights. We use Your materials solely to fulfil Your Order.

9.9. Where You supply Your own model, We are not liable for defects caused by errors in the model, unsuitable geometry, insufficient wall thickness or inappropriate tolerances. We will alert You to obvious shortcomings before production.

9.10. Please note the following characteristics of 3D printing, which are not defects: visible layer lines, minor marks left by supports, dimensional deviation of up to ±0.5 mm, and colour deviation between production batches of the material and compared with on-screen display. If You order several items in the same shade, please tell Us so that We can produce them from a single batch.

10. Complaints and supervisory authority

10.1. You may submit suggestions and complaints in writing or by e-mail to shop@minimarvels.sk.

10.2. We will inform You of the assessment of Your complaint by e-mail.

10.3. The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava, Slovak Republic, phone +421 33 551 26 89.

11. Alternative dispute resolution

You have the right to contact Us with a request for redress at shop@minimarvels.sk if You are dissatisfied with the way a claim was settled or believe We have infringed Your rights. If We reply in the negative or fail to reply within 30 days, You are entitled to file a proposal for alternative dispute resolution with an authorised entity under Act No. 391/2015 Coll. The list of entities is published by the Ministry of Economy of the Slovak Republic: list of ADR entities. Consumers resident in another EU Member State may also use the ADR body competent in their country of residence.

12. Final provisions

All written correspondence between us will be delivered electronically, to the e-mail address stated in the Contract, in Your account, or from which You contact Us.

The Contract may be amended only by written agreement. We are entitled to amend and supplement these Terms with effect for contracts concluded after the amendment takes effect.

We are not liable for damage caused by force majeure or unforeseeable events; if such a situation lasts longer than 10 days, either party may withdraw in writing.

The template complaint form (Annex 1) and the template withdrawal form (Annex 2) form an integral part of these Terms. You will receive these Terms and the Order confirmation by e-mail; we recommend that You keep them.

We are not bound by any codes of conduct.

These Terms take effect on 1 January 2025.

Annexes

Annex 1 – Complaint form

Annex 2 – Withdrawal form