How to shop
Your choice. Our craft.
Made for your home. Easy to order.
Find a finishing touch for your home or a gift with personal meaning. Here is what you need to know, from choosing a variant to receiving your order.
How to order
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Find your favourite
Check the photos, dimensions and availability on the product page. Choose a colour, size and any other available options. The price reflects your selected variant.
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Make it yours
For personalised products, enter the name or text as instructed. Check the spelling, including any accents. Then add your chosen variant and quantity to the basket.
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Complete your order
Check the items in your basket, choose delivery and payment, and enter your contact details. You will see the total price, including delivery and any fees, before placing the order.
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Look out for your confirmation
We will send an order confirmation by email. If you choose a bank transfer, it will include payment details. Timing depends on the availability of your chosen product; we will keep you updated by email.
A personal touch
A name, a short message or an idea of your own? Personalisation is available on selected products. If you cannot find the option you need, contact us before ordering. We will agree on what is possible, the price and the timing.
Unless agreed otherwise, bespoke production starts once the details are approved and payment is received. Please double-check any names or text before placing your order.
Delivery to your door
We deliver to Slovakia and Czechia. Depending on your destination and order, you can choose home delivery or a pick-up point.
- Packeta and GLS; Slovenská pošta is also available in Slovakia.
- Delivery prices and any free delivery offer are shown in your basket for your order.
- Electronic gift vouchers are delivered by email.
The exact options and current prices for your address are shown before you confirm your order.
Choose how to pay
Select from the payment options available at checkout:
- Online card payment, Apple Pay or Google Pay.
- Bank transfer using the details in your confirmation email.
- Cash on delivery, where available for your delivery method and order.
Available payment methods and any fees are shown at checkout. Payment terms for bespoke orders are agreed in advance.
A few useful answers
When will my order arrive?
Check the availability and timing shown for your selected variant. Many pieces are made to order, so lead times can vary. If you need a gift by a specific date, please check with us before ordering.
Can I change a name, colour or delivery address?
Contact us as soon as possible and include your order number. Whether a change is possible depends on whether production has started or the parcel has been dispatched.
I have not received an order confirmation. What should I do?
Check your spam and promotions folders. If you still cannot find it, contact us and we will check your order.
Can I return an item?
For standard goods, consumers generally have the right to withdraw from the contract within 14 days of receipt. Choosing a standard colour or size does not remove that right. Goods made to individual specifications, such as an item bearing your own name, may be exempt. See our terms and conditions for details.
What if an item arrives damaged or incorrect?
Contact us with your order number and a description of the problem. Photos of the item and packaging can help us assess it more quickly. We will help you with the next steps.
Talk to us
Need help choosing or checking an order? Email or call us.
+421 905 849 474