Frequently Asked Questions
Straightforward answers, before you order and after your piece arrives.
Are the vases waterproof?
Yes. We line the inside of our vases with a polymer that makes them waterproof. You can pour water straight in, without an extra insert.
Can I plant directly into a planter?
Yes. Our planters are waterproof and suitable for direct planting. If you would like drainage holes, leave a note with your order and we will make them.
How do I choose a size?
Vase sizes refer to height; planter sizes refer to the opening diameter. If you are placing a nursery pot inside, compare its outside diameter with the planter opening and leave a little room. Send us the dimensions if you would like help.
What are your products made from?
We make our 3D-printed accessories from plant-based PLA bioplastic. It has a pleasant feel and fine layers that are characteristic of 3D printing.
Can I add a name or my own text?
Yes, on selected products. The available options are shown on the product page. For another idea or a custom size, contact us before ordering.
When will my order arrive?
Check the availability and delivery estimate for your chosen variant. Many pieces are made especially for your order. If you need a gift by a particular date, please check with us beforehand.
How do I clean my piece?
Use a soft cloth and lukewarm water, with a little mild soap if needed. Keep PLA parts out of the dishwasher and away from high heat. For products with removable inserts, also follow the care advice on the product page.
Can I use your products outdoors?
It depends on the piece. Keep indoor accessories away from high heat and prolonged direct sunlight. Garden products have their own recommended use in the description.
Can I return an item?
As a consumer, you can return standard goods within 14 days of receipt. Choosing one of our standard colours or sizes does not change this. Items with your own name or another individual customisation are generally exempt from the right of withdrawal. See our terms and conditions for details.
What if something is wrong or arrives damaged?
Contact us with your order number and a description of the problem. A photo can help us find a solution more quickly. We are here after delivery, too.